1. Information We Collect
When you use Merchantoria, we may collect information you voluntarily provide, such as your name, business name, website, business location, email address, phone number, industry, monthly revenue range, and the message you submit through our forms.
2. How We Use Information
We use submitted information to respond to enquiries, provide payment processing guidance, evaluate merchant services needs, support high-risk merchant account requests, improve our directory content, and operate the website securely.
For example, if you submit a quote request, we may use your business details to understand whether you need standard card processing, ACH or eCheck support, a payment gateway, POS tools, or high-risk underwriting support.
3. Sharing Information
We may share information with service providers that help us operate Merchantoria, such as email delivery, hosting, analytics, security, and customer communication tools. If your request requires follow-up from a payment processing specialist or relevant partner, we may use your submitted details to help facilitate that response.
We do not sell your personal information as a standalone product. We may disclose information if required by law, to protect our rights, to investigate misuse, or to maintain the security of the website.
4. Cookies, Analytics, And Site Data
Merchantoria may use cookies, server logs, and similar technologies to understand site performance, improve user experience, prevent abuse, and measure how visitors interact with directory pages. You can control cookies through your browser settings, although disabling cookies may affect some features.
5. Data Retention
We keep submitted information for as long as reasonably necessary to respond to your request, manage business records, improve our services, comply with legal obligations, and protect against fraud or abuse. Retention periods may vary based on the type of information and the reason it was collected.
6. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, email system, or internet transmission is completely secure. Please avoid submitting sensitive payment credentials, full card numbers, passwords, or unnecessary confidential documents through general website forms.
7. Your Choices
You may request that we update, correct, or delete personal information associated with your enquiry, subject to legal, operational, or security needs. You may also choose not to submit a form and instead contact us with only the information you are comfortable providing.
8. Third-Party Links
Merchantoria may link to third-party websites, providers, tools, or resources. We are not responsible for the privacy practices, content, or security of those third-party websites. Review their policies before submitting information directly to them.
9. Changes To This Policy
We may update this Privacy Policy from time to time as the platform, our services, or legal requirements change. When we make updates, we will revise the “Last updated” date shown on this page.
10. Contact Us
If you have questions about this Privacy Policy or how Merchantoria handles submitted information, please contact us through our contact page.